Reporting Bugs or Other Performance Problems

Experiencing bugs or performance problems in the Dlicom app can be frustrating, but reporting them helps us make Dlicom better for everyone. This article shows you how to quickly and effectively report issues—whether it’s a crash, freeze, syncing problem, or feature not working—so our support team can assist you faster.

Identifying Performance Issues

Dlicom supports multiple features, from decentralized wallet tools to social integrations. Performance issues can include app crashes, slowdowns, unresponsive features, or unexpected errors. Noting when and where the issue occurs improves the accuracy and speed of troubleshooting.

Steps to Report a Bug in Dlicom

1. Open the Dlicom app and tap your Profile icon.
2. Go to Settings and select 'Report a Problem'.
3. Describe the issue: include steps to reproduce, device type, and screenshots if possible.
4. Submit the report. Our support team will review it and contact you if more information is needed.

Tips for Effective Bug Reports

• Be specific about the bug: What happened, and what did you expect?
• Mention your platform (iOS or Android) and app version.
• Attach screenshots or screen recordings when possible.

What Happens Next?

Once you submit your report, Dlicom's support team investigates and prioritizes fixes. We may contact you for more details. For updates or urgent issues, visit our Help Center or track progress via your email. Your reports help improve Dlicom’s reliability and user experience.